The Mall Maidstone – Santa Arrives At His Grotto

15th Nov 2025 - 24th Dec 2025

The Mall Maidstone

Santa Claus and his Elves are coming back to the Mall Maidstone right in time for Christmas! Santa will arrive from the North Pole on Saturday, November 15th at 10am. He will meet and greet children every day until Christmas Eve, when he will take off again to distribute presents around the world. Entry to the Grotto is £6 per child and includes a gift provided by the Mall Maidstone. At least £2 of every entry will be donated to a Maidstone charity. Santa and his Elves will be located in a shop unit next to Muffin break on the upper Mall Level of The Mall Maidstone, the Grotto will be open every day of the week: From 10am - 1pm & 2pm - 5pm Mondays to Saturdays, 10:30am -1pm & 2pm - 4.30pm on Sundays. Please note: On Christmas eve, Santa will be open from 10am until when he closes at 1pm. Just so he and his reindeer can rest before he starts delivering.

"I am writing just to express my gratitude to the one Maidstone team as since I have had the security radio installed into my store myself and my team feel so much safer during our opening times and they have responded to my calls of need and supported us dealing with challenging situations and retrieving stolen stock."

Shop Manager, Greggs

"We are very thankful for the support we received from the Ambassador Tema from shoplifting to ASB issues, they are always a stones throw away and will always deal with the situation in hand with so much professionalism. It’s clear to see how dedicated and passionate they are about there job roles within One Maidstone. The town would not be the same without them."

Shop Manager, Tesco Express

"Not only do they support promoting local businesses but they also provide great training and our Marketing team have personally been enriched by the social media training. In addition to this we cannot say how helpful their quarterly Marketing meetings have been in sharing information with our marketing community and supporting us to grow stronger links with other businesses so we all flourish."

Marketing Manager, The Hazlitt Theatre